PoseFreeze Support

We're here to help you get the most out of your balance training journey.

Contact Us

Have a question, feedback, or need assistance? Reach out to us:

support@posefreeze.app

Frequently Asked Questions

How do I start a challenge?

Select a pose from the Challenge tab, review the guide for proper form and phone placement, then tap "Start Challenge." Secure your phone in the recommended position before you begin.

Where should I place my phone during a challenge?

Each pose guide includes a "Phone Placement" section with specific recommendations. Generally, you should place your phone in a secure pocket or holder close to your center of mass so the motion sensors can accurately detect stability.

Why isn't the motion sensor working?

Ensure your device has a working accelerometer and gyroscope. Go to Settings > Motion Sensor in the app and tap "Activate Sensor." If your device does not support device motion, the app will indicate that it is not available.

Can I use the app without an internet connection?

Yes. PoseFreeze works entirely offline. All data is stored locally on your device and no internet connection is required.

How do I reset my records?

Go to the Records tab and scroll to the bottom. Tap "Clear All Records" and confirm to delete all your challenge history. This action cannot be undone.

Is PoseFreeze safe for beginners?

PoseFreeze includes poses ranging from Beginner to Expert. We recommend starting with Beginner poses (Tree Pose, Squat) and always reviewing the Safety Notes before attempting any pose. If you are new to balance training, practice with wall support or supervision.

Will my data be backed up or synced?

Your records are stored locally on your device. If you have iCloud Backup enabled for your device, your data may be included in your device backup. There is no separate cloud sync feature.

Feedback

We value your feedback. If you have suggestions for new poses, features, or improvements, please email us at support@posefreeze.app.